Returns

What’s your return policy?

Full refund terms can be found on our Terms and Conditions page.

How do I return an item?

Returns can be requested within 30 days of receipt of your goods. To raise a return, please submit a support ticket or contact us through live chat or via our Help Centre. Upon submitting a return request, you will receive an email to confirm your return.

Do I have to pay for return shipping?

No — we’ll cover the full cost of return shipping or replacement.

What if I bought a bundle?

If your order included multiple items (e.g. a studio pack or bundle), you’ll need to return the full bundle — even if only one item is faulty.

Need more help?

If you have any questions about delivery, tracking, or returns, our support team is here to help — just reach out via live chat or visit our Help Centre.